Shop: 01732 462213
Mobile: 07740 856527
149-153 London Rd
Kent TN13 2UP
HQ Yukon Kite inc lines and wrist straps
"Hi, (apologies forgot your name) came into your shop on Saturday where we bought an HQ Yukon ..."
If you deem an item not to your liking or unsuitable our returns and exchange policy is as follows:
Items returned where the customer wishes for a refund must be sent back within 7 days of purchase undamaged and with all original packaging.
Any products returned damaged or without tags will not be accepted for refund or exchange. Please advise us the reason for return at email@example.com. Please note all refunds will exclude original delivery charge. All refunds will be credited to the purchaser’s original method of payment.
To exchange an item please email us at firstname.lastname@example.org with the product details and the new details and we will action this upon receipt of the unsuitable item. Please note we only offer exchange’s on items of the same cost. If you wish to change an item for a new purchase we ask you return it for a credit note and make a separate purchase.
Any items deemed faulty should be the result of receiving the item in this condition or a manufactures fault which has occurred within six months of purchase. If we deem an item to be imperfect due to wear and tear no exchange will be offered. Also where possible we will offer to have the item fixed. Please note faulty items can only be exchanged for the same item.
Please ensure when returning an item for any reason that the item is wrapped in the original packaging. We also ask you use a reliable form of postage as any items lost in postage process will not be insured by ourselves. We cannot take responsibility for items lost without a proof of delivery, and the item is your responsibility until it reaches ourselves. The cost of returning the item to us is also your responsibility.